Caring
Support that starts with listening. We take time to understand your goals, routines and what matters most, then, where we can, match you with workers who fit, including workers who share your language or cultural background.
Personalised NDIS supports
Get local disability supports matched to your culture, language and needs.
Friendly, professional support from a Blacktown team that takes the time to get to know you. We plan your supports around your goals, your culture and the way you like to live.
- Registered NDIS provider (check our registration on the NDIS Commission website, opens in a new tab)
- Supporting people since 2018
- Western and South Western Sydney
Everyday supports
What we can help with
Here are some of the ways we can support you, at home and out in the community. What you can use depends on your NDIS plan and goals.
How we work
Care that fits your life, not the other way around
Three ways we bring our values to life, every day.
Going Out
Life happens in the community. We support you to get out and about for shopping, appointments, social groups, sport, worship and cultural events, so you can build connections and confidence at your own pace.
Independence
Your goals lead the way. Whether it's learning to travel on your own, managing your home, or building skills for work and study, we work alongside you step by step so you can do more of what you want, your way.
Why choose Lenity
A local team you can rely on
Finding the right provider can feel overwhelming. We make it simple, personal and consistent.
- Matched to you. Where we can, we choose workers for your language, culture and personality, not just availability.
- One consistent team. We aim to keep the same familiar faces around you, so you're not re-telling your story.
- Clear communication. Plain-language plans, regular check-ins, and we aim to reply quickly to families and coordinators.
- Local and responsive. Based in Blacktown, supporting people across Western Sydney and South Western Sydney.
- Quality you can trust. NDIS registered, aligned with the NDIS Practice Standards, with safeguarding built into everything we do.
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Approved NDIS registration groups. Verify our registration on the NDIS Commission website (opens in a new tab)
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Years supporting participants (since 2018)
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support areas under one roof
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Regions covered: Western Sydney and South Western Sydney
Our services
Support for every part of your life
Everyday help at home, getting out in the community, a place to live, and support to manage your plan. All from one local team.
Daily Living Support
Help with personal care, meals, medication prompts and everyday routines, at home and your way.
Learn more about Daily Living SupportHousehold Tasks
Cleaning, laundry, gardening and yard work, so your home stays safe, tidy and comfortable.
Learn more about Household TasksCommunity Participation
Shopping, appointments, outings, sport and social activities, with support to build friendships and confidence.
Learn more about Community ParticipationTravel and Transport
Getting to appointments, work, study and activities, plus travel training to use public transport.
Learn more about Travel and TransportAccommodation and Living
Help to find and arrange short-term accommodation, respite and Supported Independent Living (SIL), plus tenancy support.
Learn more about Accommodation and LivingSupport Coordination
Understand your plan, connect with the right providers and get your supports working together.
Learn more about Support CoordinationPsychosocial Recovery Coaching
Recovery-focused coaching for people living with mental health conditions, building resilience, hope and independence.
Learn more about Psychosocial Recovery CoachingHome Modifications
From grab rails to accessible bathrooms: assessment, approval and build, coordinated from start to finish.
Learn more about Home ModificationsPersonal Training
Strength, mobility and confidence with qualified trainers who adapt every session to your body and goals.
Learn more about Personal TrainingNot sure which support you need?
Tell us about your goals and your plan. We'll help you work out what fits, with no pressure and no jargon.
How it works
Getting started is simple
Four steps from first call to supports that fit.
1
Get in touch
Call, email or send the form. Tell us a little about you and your NDIS plan, or your goals if you're still waiting on one.
2
Meet & plan
We meet you (and family or carers, if you like) to understand your goals, preferences and any cultural or language needs.
3
Get matched
We match you with the right coordinator, coach or support worker and agree on a simple, plain-language service agreement.
4
Grow & review
Supports begin. We check in regularly, track progress towards your goals and adjust as your needs change.
Our commitment
What you can expect from us, every time
Person-centred care
Your goals, choices and voice direct your supports.
Cultural safety
Respect for your culture, language, faith and identity.
Quality & improvement
We measure, listen and keep getting better.
Safeguarding & rights
Zero tolerance for abuse or neglect. Your rights come first.
Community
Connected to local services, groups and networks.
Where we work
Local support across Western Sydney and South Western Sydney
Our office is in Blacktown, and our team supports people right across Western Sydney and South Western Sydney. Not sure if we cover your area? Just ask us.
- At home. Support in your own home or shared living.
- Out and about. Shops, appointments, activities and your local community.
- By phone or video. Coordination and coaching, wherever suits you.
Ready to get started?
Reach out today. We aim to come back to you within one business day. No obligation, just a friendly conversation about what you need.
Our services
NDIS supports, delivered by people who care
Nine services from one local team in Blacktown, supporting people across Western Sydney and South Western Sydney. Every support is shaped around your goals, your plan and the way you like to live.
Support Coordination
Support Coordination helps you understand your NDIS plan and get the most out of it. Your Support Coordinator works with you to find the right providers, get your supports working together and build your confidence to manage your plan over time.
Who it's for
People who have Support Coordination funded in their NDIS plan. Not sure if you have it? We can look at your plan with you.
What's included
- Explaining your plan, your budgets and what you can use them for, in plain language
- Finding providers who suit your needs, culture and language
- Setting up service agreements so your supports can start
- Linking your NDIS supports with health, housing and community services
- Helping you when things change, like a move, a hospital stay or a new need
- Getting ready for your next plan, including the reports and evidence you need
How it helps
You spend less time chasing providers and more time on your goals. Step by step, you learn how your plan works, so you can make more of your own choices.
What to expect
- Welcome meeting: we go through your plan with you, in plain language.
- Action plan: we agree on what matters most and who does what.
- Connections: we introduce you to providers and help set up agreements.
- Check-ins: regular catch-ups to track progress and solve problems.
- Your next plan: we help you gather evidence and get ready.
Funding
Capacity Building: Support Coordination. Our prices follow the NDIS Pricing Arrangements and Price Limits. We can show you how your budget is tracking at each check-in.
- Can I choose my own providers?
- Always. We give you options and information, and you make the choice.
- Can Lenity provide my other supports too?
- Yes, if you choose us. Your Support Coordinator will still give you other options, so the choice stays with you.
- Do you work with plan managers and LACs?
- Yes. With your consent, we work with your plan manager, Local Area Coordinator (LAC) and other professionals.
Psychosocial Recovery Coaching
Recovery Coaching is for people living with psychosocial disability related to a mental health condition. Your Recovery Coach walks alongside you to build hope and resilience, set recovery goals and put the right supports in place, at your pace and on your terms.
Who it's for
People with psychosocial disability who have Psychosocial Recovery Coaching funded in their NDIS plan. If you are not sure, we can check your plan with you.
What's included
- A recovery plan built on your strengths and what matters to you
- Help to understand and use your NDIS plan
- Linking your NDIS supports with clinical and community mental health services
- Building confidence, decision-making and daily living skills
- A clear plan for tougher days, with extra support when things are hard
- Reconnecting with community, study, work or the things you enjoy
How it helps
Coaching is practical and hopeful. You choose the goals, and your coach helps you take steps towards them. Our approach is recovery-oriented, trauma-informed and strengths-based. Sessions can be in person, by phone or by video.
What to expect
- Getting to know you: your story, your strengths and your hopes.
- Recovery plan: small, meaningful goals that you choose.
- Regular coaching: practical support and encouragement.
- Connecting supports: clinicians, peer workers and community groups.
- Reviewing progress: noticing your wins and adjusting your plan.
Funding
Capacity Building: Support Coordination. Psychosocial Recovery Coaching is usually funded in this budget when it is included in your plan. Our prices follow the NDIS Pricing Arrangements and Price Limits.
- Who are your coaches?
- Recovery Coaches with mental health experience or lived experience of recovery, in line with NDIS requirements for the role.
- Is this the same as therapy?
- No. Coaching is practical, goal-focused support. It works alongside your psychologist, psychiatrist or GP.
- What if I need help urgently?
- Recovery Coaching is not a crisis service. If you are in danger, call 000. For support any time, day or night, call Lifeline on 13 11 14.
Daily Living Support
Daily Living Support helps you with everyday tasks at home and helps you build the skills to do more for yourself. We follow your routines and respect your culture, your privacy and the way you like things done.
Who it's for
People who would like support with personal care, meals, medication or daily routines, and who have daily living support funded in their NDIS plan.
What's included
- Self-care and personal care, like showering, dressing and grooming
- Support with your personal activities at home and through your day
- Meal preparation, from planning and shopping lists to cooking
- Medication support: prompts and assistance in line with your medication plan
- Life skills development, like cooking, budgeting and keeping track of appointments
- Routines that help your day run smoothly
How it helps
You can stay safe and comfortable at home and build the confidence to do more on your own. Our workers do things with you, not just for you, so your skills can grow over time.
What to expect
- Getting to know you: your routines, your likes and your goals.
- Your support plan: what help you want, and when.
- Matching: a worker who suits you, including language and culture where we can.
- Regular support: at the times set out in your service agreement.
- Check-ins: we review how things are going and make changes.
Funding
Core Supports: Assistance with Daily Life. Help to build life skills may be funded from your Capacity Building budget, depending on your plan. We explain our prices in your service agreement before we start.
- What does medication support involve?
- Our workers can remind you and help you take your medication, following the medication plan from your doctor or pharmacist. They do not change your medication or give medical advice.
- Can I choose who supports me?
- Yes. Tell us what matters to you, such as gender, language or culture, and we will do our best to match you.
Household Tasks
Household Tasks support helps keep your home clean, safe and comfortable. We help with the jobs your disability makes hard to do, so you have more time and energy for the things you enjoy.
Who it's for
People who find some household jobs hard to do because of their disability, and who have household tasks funded in their NDIS plan.
What's included
- Cleaning, like vacuuming, mopping, bathrooms and kitchens
- Laundry, including washing, drying, folding and changing bed linen
- Yard maintenance, keeping outdoor areas safe and tidy
- Gardening and lawn mowing
- Bin days: putting your bins out and bringing them back in
- Help to learn household skills, if that is one of your goals
How it helps
A clean, tidy home is safer and easier to live in. You do the jobs you want to do, and we help with the rest.
What to expect
- A chat at home: what needs doing and how you like it done.
- Your task list: the jobs, and how often they happen.
- Regular visits: on the days and times you agree to.
- Check-ins: we update your list if your needs change.
Funding
Core Supports: Assistance with Daily Life. Household tasks are funded when your plan includes them, usually because your disability makes these jobs hard to do yourself. Our prices follow the NDIS Pricing Arrangements and Price Limits.
- Is lawn mowing covered by the NDIS?
- It can be, if yard maintenance is included in your plan. We can help you check.
- Will the same worker come each time?
- That is our aim. Familiar faces in your home matter, so we try to keep your team small and consistent.
Community Participation
Community Participation support helps you get out, try new things and feel part of your community. We support you to go where you want to go, meet people, and build friendships and confidence.
Who it's for
People who want support to take part in social, community and recreation activities, and who have this support funded in their NDIS plan.
What's included
- Shopping and getting your groceries
- Going to appointments, with support before, during and after
- Outings, events, cultural activities and places of worship
- Recreation, sport and fitness activities
- Group and centre activities where you can meet new people
- Building friendships, social skills and confidence
How it helps
Being part of your community can lift your mood, grow your skills and open new doors. We go at your pace, and you make the choices.
What to expect
- Your interests: what you love, and what you would like to try.
- Your goals: like making friends, joining a group or getting out more.
- Planning: activities, times and how you will get there.
- Getting out: with a worker who shares your interests, where we can.
- Review: we check how it is going and try new ideas.
Funding
Core Supports: Assistance with Social, Economic and Community Participation. Some skill building may be funded from Capacity Building: Increased Social and Community Participation. The NDIS does not usually pay for everyday costs like tickets, entry fees or meals.
- Can I join a group activity?
- Yes. We can help you find and join group and centre activities that match your interests.
- Can my worker help me get there?
- Yes. Transport linked to your activities can often be claimed from your plan, and we explain any costs in your service agreement. See Travel and Transport.
Travel and Transport
Travel and Transport support helps you get where you need to go. We can support you to get to appointments, work, study and activities, and help you learn to travel on your own.
Who it's for
People who find it hard to get around or use public transport because of their disability, and who have transport or travel support in their NDIS plan.
What's included
- Getting to and from appointments
- Getting to work, study and volunteering
- Getting to social, sport and community activities
- Travel training to use buses and trains, step by step
- Planning trips, reading timetables and using your Opal card
- Building the confidence and safety skills to travel alone
How it helps
Getting around opens up your whole week. With travel training, you can learn to travel more on your own, when you feel ready.
What to expect
- Your trips: where you need to go, and how often.
- The right option: a worker driving you, or travelling with you on public transport.
- Travel training: if you want to learn, we practise your routes together.
- More independence: we step back as your confidence grows.
Funding
Core Supports: Transport. Transport linked to your activities may also be claimed with Core Supports: Assistance with Social, Economic and Community Participation. Travel training may be funded from your Capacity Building budget. We explain all transport costs in your service agreement before we start.
- What is travel training?
- Travel training teaches you how to travel on your own, often by bus or train. We practise your route with you until you feel confident.
- Will a worker drive me?
- Where it is part of your support, a worker may drive you. Any costs for kilometres travelled are set out in your service agreement.
Accommodation and Living
Accommodation and Living support helps you find the right place to live and the support to live well there. We can help you arrange short stays and respite, Supported Independent Living (SIL) and support with your tenancy and home.
Who it's for
People who want a short break away from home, would like support to live more independently, or need help to find and keep a home. What we can arrange depends on your NDIS plan.
What's included
- Help to find and arrange Short-Term Accommodation (STA) and respite
- Supported Independent Living (SIL): support with daily tasks in the home where you live
- Tenancy support, like understanding your lease and talking with your landlord
- Accommodation support, including help to look for housing that suits you
- House and household management, like bills, budgets and routines
- Links to Home Modifications if your home needs changes
How it helps
The right home and the right support make everyday life easier. A short stay can give you a break, a change of scene and a chance to try new things, and it can give your family or carers a rest too.
What to expect
- Talking it through: your living situation, your needs and your goals.
- Exploring options: STA, respite, SIL or tenancy support.
- Arranging it: we can help with bookings, paperwork and quotes.
- Settling in: support as you start, and check-ins after.
Funding
Core Supports: Assistance with Daily Life funds STA, respite and SIL when they are in your plan. Help to find and keep a home may be funded from Capacity Building: Improved Living Arrangements. We can help you understand what your plan includes.
- What is the difference between STA and SIL?
- STA is a short stay away from home with support. SIL is ongoing support with daily tasks in the home where you live.
- Can my carer have a break?
- Yes. Respite through STA can give your family or carers a break while you enjoy a short stay with support.
- How do I get SIL in my plan?
- The NDIA decides on SIL funding after looking at your home and living needs. We can explain the process and what information may help.
Home Modifications
Home Modifications make your home safer and easier to live in. From grab rails and ramps to bathroom and kitchen changes, we coordinate the whole process: assessment, approval, building work and follow-up.
Who it's for
People whose disability makes it hard to move around or use parts of their home safely, and who have (or need an assessment for) Home Modifications funding.
What's included
- Grab rails, handrails and hand-held showers
- Ramps, step changes and level thresholds
- Accessible bathrooms and level-access showers
- Wider doorways, and changes to kitchen benches and taps
- Lighting, automatic doors and other safety improvements
- Coordinating the assessment, quotes, approvals and trades for you
How it helps
Well-designed changes can reduce falls, make daily tasks easier and help you stay in the home and community you know.
What to expect
- Assessment: we can help arrange an Occupational Therapist (OT) to assess your home and needs.
- Planning and quotes: a scope of works, quotes and NDIA approval where needed.
- Building work: done by independent licensed tradespeople and coordinated by us.
- Handover and follow-up: we check that everything works for you.
Funding
Capital Supports: Home Modifications. Most changes need an OT assessment first. Larger or more complex changes also need NDIA approval before work starts. We guide you through each step.
- I rent my home. Can I still get modifications?
- Often, yes, with your landlord's permission. We can help you with that conversation.
- Do you do the building work yourselves?
- No. Independent licensed tradespeople do the work, and we coordinate the process for you.
Personal Training
Build strength, fitness and confidence in a way that works for your body and your goals. Sessions are adapted to your abilities and can happen at home, in the community or at a local gym.
Who it's for
People with health and wellbeing goals, such as moving more easily, building strength, managing weight, or using exercise to support mood and sleep.
What's included
- A program built around your goals, your body and your energy levels
- Work on mobility, balance and preventing falls
- Strength for daily tasks and independence
- Energy, mood and a healthy weekly routine
- Confidence to use gyms, pools and community sport
- Sessions adapted for wheelchair users, sensory needs and chronic health conditions
How it helps
Regular exercise can make everyday tasks easier and help you feel good. Where it helps, we work with your physiotherapist or exercise physiologist.
What to expect
- Goal chat: what you want to be able to do.
- Gentle start: we find out where you are starting from, safely.
- Your program: sessions that fit your week and your body.
- Tracking progress: small wins, celebrated.
Funding
Depending on your plan and goals. Personal training may be funded from Capacity Building: Improved Health and Wellbeing, and how your plan is managed also makes a difference. We can help you check before you start.
- Who are your trainers?
- Qualified personal trainers with experience supporting people with disability.
- Do I need to be fit to start?
- No. We start where you are, at a pace that feels safe and comfortable.
Let's find the right support for you
Send us a message, make a referral or give us a call. We can help you understand your options and what your plan covers.
About Lenity Care
Personalised, culturally safe support since 2018
We help NDIS participants receive a more personalised, high standard of support so they can live life on their terms and achieve their goals.
Our story
Built in Blacktown, for our community
Lenity Care Australia was founded in 2018 with a simple idea: disability support works best when it fits the whole person: their culture, their language, their family and their goals.
Western Sydney is one of the most diverse communities in Australia, and too many people were being asked to fit into services rather than the other way around. We set out to change that by matching participants with workers who understand them, keeping teams consistent, and communicating clearly with families and professionals.
Today we support people across Western Sydney and South Western Sydney with daily living support, household tasks, community participation, travel and transport, accommodation and living support, Support Coordination, Psychosocial Recovery Coaching, Home Modifications and Personal Training.
Our vision, mission and valuesOur values
Six values that guide us
Kindness
Lenity means kindness and gentleness. It shapes how we speak, listen and support you.
Respect and dignity
You are treated with respect, and your privacy and dignity are protected.
Your choice
Your goals and choices lead your supports. You decide what works for you.
Cultural safety
We respect your culture, language, faith and family, and we keep learning from you.
Safety and quality
We follow the NDIS Practice Standards and keep improving how we work.
Working together
We work as partners with you, your family and other professionals.
NDIS registration
A registered NDIS provider you can verify
Lenity Care Australia is registered with the NDIS Quality and Safeguards Commission. We work to the NDIS Practice Standards and the NDIS Code of Conduct, complete NDIS Worker Screening for our team, and report and learn from incidents as required.
You can check our registration, and the 12 registration groups we are approved for, on the NDIS Commission's provider register.
Verify our NDIS registration (opens the NDIS Commission website in a new tab)Our team
Qualified people who genuinely care
As a registered NDIS provider, we require all our workers to complete NDIS Worker Screening and the NDIS Worker Orientation Module, and to hold qualifications relevant to their role.
Support Coordinators
Backgrounds in disability and community services, with deep local knowledge.
Psychosocial Recovery Coaches
Mental health experience and/or lived experience of recovery.
Service Delivery team
Support workers matched for language, culture and personality where possible, and trained in person-centred practice.
Accommodation and living support
Support workers experienced in shared living (SIL), short-term accommodation and respite.
Personal Trainers
Qualified trainers with experience supporting people with disability.
Home Modifications coordination
Working with Occupational Therapists and licensed builders from assessment to handover.
Community
Part of the neighbourhood
We're proud to be based in Blacktown and to work with local health services, multicultural community groups, schools, LACs and other providers to get better outcomes for the people we support.
If you're a community organisation that would like to partner with us, we'd love to hear from you.
Partner with us0
Approved NDIS registration groups
2018
Year founded
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Regions: Western and South Western Sydney
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Support areas
For you
Information for participants, families, referrers and staff
Choose the section that fits you. Every page is written in plain language. Need it in another language or format? Try our Easy Read page or ask for an interpreter.
For NDIS participants
Supports that put you in control
You choose what support you want, who provides it and how. Here's what working with Lenity looks like.
What we offer you
- Workers matched to your language, culture and personality, where we can
- Nine support areas under one roof, so supports work together
- A consistent team and a named contact person, where possible
- Plain-language agreements and clear budgets
How to access our services
- Contact us by phone, email or the form, or ask your LAC or Support Coordinator to refer you.
- We meet, talk about your goals and check what your plan covers.
- We agree a service agreement and match you with your team.
Your rights and safeguards
Under the NDIS Code of Conduct you have the right to be treated with respect, to make your own decisions, to privacy, to safe and competent support, and to speak up without fear. We take these seriously. See our Safeguarding commitment.
Feedback and complaints
Tell us what's working and what isn't, by phone, email, our feedback form or through a family member or advocate. You can also contact the NDIS Commission directly on 1800 035 544. Read our complaints process.
For families & carers
You're part of the team
Families and carers know the person best. With the participant's consent, we keep you informed and involved.
How we involve you
We invite family and carers to planning meetings and reviews, share progress updates, and agree with the participant how much you'd like to be involved. Their choices and privacy always come first.
Support for you
Caring is demanding. We can help you find respite options in a participant's plan, connect you with carer support services and aim to give you one clear point of contact.
Communication and updates
You'll have a direct contact for the person coordinating supports, regular check-ins, and we aim to call you promptly if anything changes. We can communicate in your preferred language with an interpreter.
Resources for carers
- Carer Gateway: 1800 422 737
- NDIS: 1800 800 110
- Interpreters: TIS National, 131 450 (more language help)
For referrers & professionals
Simple referrals, responsive communication
We work with Local Area Coordinators, Support Coordinators, hospitals, schools, GPs, allied health and community organisations across Western Sydney and South Western Sydney.
How to refer
- Call 0499 938 844, email info@lenity.com.au or use our online referral form.
- Include (with the participant's consent): name and contact details, NDIS number and plan dates, relevant funding categories, goals, and any risks or communication needs.
- We aim to acknowledge every referral within one business day and confirm capacity, a start date and who your contact will be.
Referral criteria
- NDIS participant with relevant funding, or seeking a Home Modifications assessment
- Living in Western Sydney or South Western Sydney (nearby? just ask)
- Consent from the participant or their nominee to share information
Feedback and communication
You'll receive confirmation of intake and progress updates at agreed intervals, and we aim to tell you promptly about any concerns, with the participant's consent. We welcome your feedback on how we can work better together.
Working together
We're happy to attend case conferences, contribute to plan reviews and share information about our services with your team. Contact us to arrange a service overview.
Join our team
Do meaningful work with a team that values you
We're always looking for caring, reliable people, especially bilingual workers who reflect the communities we serve.
Values and culture
Respect, honesty and consistency. We match workers to participants thoughtfully, keep rosters stable and back you with a supportive office team.
Roles we recruit
- Disability Support Workers (community and in-home)
- Support Coordinators
- Psychosocial Recovery Coaches
- Support workers for shared living (SIL), respite and short-term accommodation
- Personal trainers
Career development
Induction, the NDIS Worker Orientation Module, ongoing training and pathways from support work into coordination and coaching roles.
Support and supervision
Regular supervision, debriefs after difficult shifts, clear policies and a team you can call. You'll need an NDIS Worker Screening Check, a Working with Children Check (for relevant roles), first aid and a driver's licence.
Apply Now
Email your CV and a short note to info@lenity.com.au with the subject "Careers".
Resources
Frequently asked questions
Straight answers to the questions we hear most. Can't find yours? Ask us.
About the NDIS and getting started
What is the NDIS?
The National Disability Insurance Scheme (NDIS) is the Australian Government scheme that funds supports for eligible people with permanent and significant disability. Your funding is set out in your NDIS plan, and you choose the providers you want to work with. You can call the NDIS on 1800 800 110.
How do I get started with Lenity?
Call us on 0499 938 844, email info@lenity.com.au or send a message through our contact page. We will talk about your goals, check what your plan covers and set up a service agreement with you.
How soon supports can start depends on the service, your plan and finding the right worker for you.
Can someone else refer me?
Yes. A family member, carer, Support Coordinator, Local Area Coordinator (LAC), health professional or other provider can refer you, with your consent. They can use our referral page. You can also refer yourself.
I don't have an NDIS plan yet. Can you still help?
Yes. We can explain how the NDIS works, how to apply and who to talk to. You can call the NDIS on 1800 800 110 to ask about applying. Once you have a plan, we can talk with you about the supports that fit.
Which areas do you cover?
We are based in Blacktown and support people across Western Sydney and South Western Sydney. If you are not sure whether we can reach you, just ask.
Our services
What services do you offer?
We offer nine services: Support Coordination, Psychosocial Recovery Coaching, Daily Living Support, Household Tasks, Community Participation, Travel and Transport, Accommodation and Living, Home Modifications and Personal Training. See all our services.
What is the difference between Support Coordination and Recovery Coaching?
Both help you use your plan well. Support Coordination focuses on finding and coordinating providers across all your supports. Psychosocial Recovery Coaching is for people with psychosocial disability, and it combines coordination with recovery-focused coaching. Your plan will say which one is funded.
What help can I get with daily living?
Daily Living Support can include personal care, meal preparation, daily routines and building life skills. It can also include medication support, which means prompts and assistance in line with your medication plan. Read more about Daily Living Support.
Can you help with cleaning, laundry and the garden?
Yes. Our Household Tasks service can include cleaning, laundry, yard maintenance, gardening, lawn mowing and bin days. These are funded when your plan includes them, usually because your disability makes these jobs hard to do yourself. Read more about Household Tasks.
Can a support worker take me to appointments, shopping or activities?
Yes. Community Participation support can help with shopping, appointments, outings, sport, recreation and group activities. Travel and Transport support can help you get there, and travel training can help you learn to use public transport. We explain any transport costs in your service agreement.
What are short-term accommodation (STA) and respite?
Short-Term Accommodation (STA) is a short stay away from home, with support. It can give you a break and a chance to try new things, and it can give your family or carers a rest. This is often called respite. We can help you find and arrange STA when it is included in your plan. Read more about Accommodation and Living.
What is Supported Independent Living (SIL)?
SIL is ongoing help with daily tasks in the home where you live, so you can be as independent as possible. Many people who get SIL share a home with others. The NDIA decides on SIL funding after looking at your home and living needs.
We can also help with tenancy support and managing your home. See Accommodation and Living.
Do you support people with a specific type of disability?
We support people with many types of disability, including intellectual disability, autism, psychosocial disability, physical disability and acquired brain injury. Tell us about your needs, and we will be honest about whether we are the right fit.
Working with us
Can I get information in my language or in Easy Read?
Yes. We can arrange an interpreter, including through TIS National on 131 450, and we match workers who share your language where we can. See Languages and interpreters and our Easy Read information.
If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service: TTY 133 677, Speak and Listen 1300 555 727 or SMS relay 0423 677 767.
Can my family or carer be involved?
Yes, as much as you want them to be. With your consent, we include family and carers in planning, updates and reviews. See Families and Carers.
How much do your services cost?
Our prices follow the NDIS Pricing Arrangements and Price Limits, and we set them out in your service agreement before supports begin. Most people pay from their NDIS plan, whether it is NDIA-managed, plan-managed or self-managed. Personal Training funding depends on your plan and goals, so we help you check first.
Can I change or cancel my supports?
Yes. Your service agreement explains notice periods and any short-notice cancellation charges, which follow the NDIS Pricing Arrangements. You can end your agreement at any time in line with its terms. If a worker is not the right fit for you, tell us and we will work on a change.
Privacy, safety and feedback
How is my privacy protected?
We collect only the information we need, store it securely and share it only with your consent or when the law requires it. You can ask to see or correct your information at any time. Read our Privacy Policy.
How do I give feedback or make a complaint?
We want to hear from you, good or bad. You can talk to any staff member, call 0499 938 844, email info@lenity.com.au or use our feedback page. Making a complaint will not affect your supports.
You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544. Read about our complaints process.
How do you keep people safe?
Through worker screening, training, supervision, incident management and zero tolerance of abuse, neglect and exploitation. Read our Safeguarding commitment.
If you are in danger, call 000. You can also call the National Disability Abuse and Neglect Hotline on 1800 880 052.
Still have a question?
We are happy to help. Get in touch and we will talk it through with you.
Who we are
Our vision, mission and values
Everything we do starts with one word: lenity. It means kindness and gentleness. Here is what that looks like in your support.
Our motto
Kindness in every step.
From your first phone call to your everyday supports, we want you to feel listened to, respected and cared for.
Why we are here
Our vision and mission
Our vision
A community where every person with disability is treated with kindness, has real choices and lives the life they want.
Our mission
To give personalised, culturally safe NDIS supports across Western Sydney and South Western Sydney, with kindness in every step, so each person can work towards their goals.
Our values
Six values that guide us
These values shape how we plan, how we speak with you and how we deliver every support.
Kindness
We are gentle, patient and caring. We treat you the way we would want our own family to be treated.
Respect and dignity
We respect your culture, faith, language and identity. We talk with you, not about you.
Your choice
Your goals lead the way. You choose your supports, who provides them and how they happen.
Cultural safety
Every culture is welcome here. Where we can, we match you with workers who suit your language and background, and we can help you arrange an interpreter.
Safety and quality
We work to the NDIS Practice Standards and the NDIS Code of Conduct. We listen, learn and keep improving.
Working together
We work as one team with you, your family and the other people who support you.
Our promises
What this means for you
Values only matter if you can feel them in your support. This is what we aim to do, every time.
We listen first
We aim to understand your goals, routines and what matters to you before we plan anything.
Plain language
We aim to explain things clearly, without jargon. We can help you arrange an interpreter.
Familiar faces
We aim to keep a small, consistent team around you, so you do not have to keep telling your story again.
You stay in charge
You can ask questions, change your supports or say no at any time.
Safe to speak up
You can tell us when something is not right. Feedback and complaints never affect your supports.
Your people, your way
With your consent, we involve the family members, carers and friends you choose.
These are our aims. If we ever fall short, please tell us so we can put it right.
Kindness in every step starts with a chat
Tell us about your goals and the support you are looking for. There is no pressure and no jargon.
Referrals
Make a referral
Anyone can refer to Lenity Care, including you. Tell us a little about the person and the support they are looking for, and we will take it from there.
Who can refer
You do not need a professional to refer you
Self-referrals are welcome. You can also ask someone you trust to refer for you.
- You. If you are an NDIS participant, you can refer yourself.
- Family members, carers, friends or guardians, with the participant's consent.
- Support Coordinators and Local Area Coordinators (LACs).
- Plan managers.
- GPs, hospitals, allied health and mental health teams.
- Schools, TAFEs, community groups and advocates.
The process
After you send a referral
What happens next
- We receive your referral and aim to contact you soon to let you know we have it.
- We talk with the participant, and the people they choose, about their goals, their plan and the support they would like.
- We check if we can help. If we cannot, we will tell you honestly and, where we can, suggest other options.
- If we are a good fit, we agree a plain-language service agreement and plan when supports start.
- With the participant's consent, we keep the person who referred them updated.
Referral criteria
- The person is an NDIS participant with funding in their plan for the supports requested. No plan yet? Call us and we can talk through your options.
- They live in Western Sydney or South Western Sydney. If they live nearby, please ask us.
- The participant, or their nominee or guardian, agrees to the referral.
Not sure what the plan covers? Send the referral anyway. We can help you check what the plan covers, whether it is NDIA-managed, plan-managed or self-managed.
Referral form
Send us a referral
Only a few fields are required. Share what you know and we will ask about the rest.
Prefer to talk or email?
- Call us0499 938 844 (mobile)
02 9622 2291 (office) - Email usinfo@lenity.com.au
Please use the subject line "Referral". - Need an interpreter?Call TIS National on 131 450 and ask them to call Lenity Care on 0499 938 844.
- Deaf, hard of hearing or speech difficulty?You can call us through the National Relay Service.
This form is not for emergencies.
If someone is in immediate danger, call 000.
If someone is in immediate danger, call 000.
Your voice
Give feedback
Tell us what we are doing well and what we could do better. Compliments, ideas and concerns all help us improve.
Ways to give feedback
Tell us in the way that suits you
- Talk to usSpeak with any of our staff, or the person who coordinates your supports.
- Phone0499 938 844 (mobile) or 02 9622 2291 (office)
- Emailinfo@lenity.com.au
- OnlineUse the feedback form on this page.
- In writingSuite 106, 30 Campbell Street, Blacktown NSW 2148
- With someone to help youA family member, friend, advocate or interpreter can help you, or speak for you.
Our promise to you
It is always safe to speak up
Compliments are welcome
Did someone do a great job? Tell us. We pass compliments on to the people involved, and we learn from what is working well.
It never affects your supports
Giving feedback or making a complaint will never affect your supports or how we treat you. You will not get in trouble for speaking up.
You can stay anonymous
You do not have to give your name. If you do share your details, we can contact you about your feedback and what we did.
Help to have your say
- Ask a family member, friend or advocate to help you, or to speak for you.
- Find a free, independent advocate with the Disability Advocacy Finder (opens in a new tab).
- Need an interpreter? Call TIS National on 131 450 and ask them to call Lenity Care on 0499 938 844.
- Deaf, hard of hearing or speech difficulty? Use the National Relay Service.
You can talk to the NDIS Commission
You can contact the NDIS Quality and Safeguards Commission at any time on 1800 035 544. You do not have to talk to us first.
If someone is in immediate danger, call 000.
To report abuse or neglect of a person with disability, call the National Disability Abuse and Neglect Hotline on 1800 880 052.
To report abuse or neglect of a person with disability, call the National Disability Abuse and Neglect Hotline on 1800 880 052.
Feedback form
Send us your feedback
It can be short. A few words are enough.
What happens to your feedback
- We read your feedback and share it with the right person in our team.
- If you gave us your details, we aim to contact you to let you know we have it.
- For a concern or complaint, we look into what happened and ask what you would like to happen.
- We use what we learn to improve our supports.
This form is not for emergencies. If someone is in immediate danger, call 000.
Languages
Languages and interpreters
You can talk with us in your own language. We can help you arrange an interpreter, including an Auslan interpreter.
Phone interpreting
Call us with TIS National
TIS National is the Australian Government's Translating and Interpreting Service. An interpreter joins your phone call and helps you talk with us.
- Call TIS National on 131 450.
- Tell them the language you speak.
- Ask them to call Lenity Care on 0499 938 844.
- The interpreter stays on the call and helps you talk with us.
Is it free? In most cases, interpreters are free for NDIS participants. Ask us and we will arrange one for your meetings with us.
Auslan interpreters
Auslan interpreters can be arranged for meetings with us. Please tell us when you get in touch, so we have time to book one.
National Relay Service
Deaf, hard of hearing or have a speech difficulty?
The National Relay Service (NRS) helps you make phone calls. Choose the option that suits you, then ask for Lenity Care on 0499 938 844.
Speak and Listen
If you find it hard to speak or be understood on the phone, call 1300 555 727, then ask for 0499 938 844.
1300 555 727SMS relay
Send a text message to 0423 677 767. In the text, type the number you want to call: 0499 938 844.
0423 677 767You may need to register with the NRS before you make standard calls. Other options, like the NRS app, captioned relay and video relay in Auslan, are on the National Relay Service website (opens in a new tab).
In your language
We can help you in your language
Find your language below. Each message explains how to call us with an interpreter.
العربيةArabic
يمكننا مساعدتك بلغتك. اتصل بخدمة الترجمة TIS National على الرقم 131 450 واطلب منهم الاتصال بمؤسسة Lenity Care على الرقم 0499 938 844.
Call TIS National on 131 450简体中文Chinese (Simplified)
我们可以用您的语言为您提供帮助。请致电 TIS National（全国笔译和口译服务处），电话 131 450，并请他们致电 Lenity Care，电话 0499 938 844。
Call TIS National on 131 450繁體中文Chinese (Traditional)
我們可以用您的語言為您提供協助。請致電 TIS National（全國筆譯和口譯服務處），電話 131 450，並請他們致電 Lenity Care，電話 0499 938 844。
Call TIS National on 131 450Tiếng ViệtVietnamese
Chúng tôi có thể giúp quý vị bằng ngôn ngữ của quý vị. Hãy gọi cho TIS National theo số 131 450 và nhờ họ gọi cho Lenity Care theo số 0499 938 844.
Call TIS National on 131 450हिन्दीHindi
हम आपकी भाषा में आपकी मदद कर सकते हैं। TIS National को 131 450 पर फ़ोन करें और उनसे कहें कि वे Lenity Care को 0499 938 844 पर फ़ोन करें।
Call TIS National on 131 450ਪੰਜਾਬੀPunjabi
ਅਸੀਂ ਤੁਹਾਡੀ ਭਾਸ਼ਾ ਵਿੱਚ ਤੁਹਾਡੀ ਮਦਦ ਕਰ ਸਕਦੇ ਹਾਂ। TIS National ਨੂੰ 131 450 ’ਤੇ ਫ਼ੋਨ ਕਰੋ ਅਤੇ ਉਹਨਾਂ ਨੂੰ ਕਹੋ ਕਿ ਉਹ Lenity Care ਨੂੰ 0499 938 844 ’ਤੇ ਫ਼ੋਨ ਕਰਨ।
Call TIS National on 131 450नेपालीNepali
हामी तपाईंलाई तपाईंकै भाषामा सहयोग गर्न सक्छौं। TIS National लाई 131 450 मा फोन गर्नुहोस् र उहाँहरूलाई Lenity Care लाई 0499 938 844 मा फोन गर्न भन्नुहोस्।
Call TIS National on 131 450اردوUrdu
ہم آپ کی زبان میں آپ کی مدد کر سکتے ہیں۔ TIS National کو 131 450 پر فون کریں اور ان سے کہیں کہ وہ Lenity Care کو 0499 938 844 پر فون کریں۔
Call TIS National on 131 450فارسیPersian (Farsi)
ما میتوانیم به زبان خودتان به شما کمک کنیم. با TIS National به شماره 131 450 تماس بگیرید و از آنها بخواهید با Lenity Care به شماره 0499 938 844 تماس بگیرند.
Call TIS National on 131 450دریDari
ما میتوانیم به زبان خودتان با شما کمک کنیم. به TIS National به شماره 131 450 زنگ بزنید و از آنها بخواهید که به Lenity Care به شماره 0499 938 844 زنگ بزنند.
Call TIS National on 131 450Wikang FilipinoFilipino (Tagalog)
Matutulungan namin kayo sa sarili ninyong wika. Tumawag sa TIS National sa 131 450 at hilingin sa kanila na tawagan ang Lenity Care sa 0499 938 844.
Call TIS National on 131 450한국어Korean
저희는 귀하의 언어로 도와드릴 수 있습니다. 131 450번으로 TIS National에 전화하셔서 0499 938 844번으로 Lenity Care에 전화해 달라고 요청하세요.
Call TIS National on 131 450ΕλληνικάGreek
Μπορούμε να σας βοηθήσουμε στη γλώσσα σας. Τηλεφωνήστε στην υπηρεσία TIS National στο 131 450 και ζητήστε τους να καλέσουν τη Lenity Care στο 0499 938 844.
Call TIS National on 131 450ItalianoItalian
Possiamo aiutarla nella sua lingua. Chiami TIS National al numero 131 450 e chieda loro di chiamare Lenity Care al numero 0499 938 844.
Call TIS National on 131 450EspañolSpanish
Podemos ayudarle en su idioma. Llame a TIS National al 131 450 y pídales que llamen a Lenity Care al 0499 938 844.
Call TIS National on 131 450TürkçeTurkish
Size kendi dilinizde yardımcı olabiliriz. 131 450 numaralı telefondan TIS National'ı arayın ve onlardan Lenity Care'i 0499 938 844 numaralı telefondan aramalarını isteyin.
Call TIS National on 131 450தமிழ்Tamil
உங்கள் மொழியில் நாங்கள் உங்களுக்கு உதவ முடியும். TIS National சேவையை 131 450 என்ற எண்ணில் அழைத்து, Lenity Care நிறுவனத்தை 0499 938 844 என்ற எண்ணில் அழைக்குமாறு அவர்களிடம் கேளுங்கள்.
Call TIS National on 131 450Gagana SāmoaSamoan
E mafai ona matou fesoasoani ia te oe i lau lava gagana. Vili le TIS National i le 131 450 ma fai atu ia i latou e vili le Lenity Care i le 0499 938 844.
Call TIS National on 131 450Read this website in your language
These links open our website in Google Translate. The translation is automatic: a computer makes it, not a person, so it may have mistakes. For important information, please call us with an interpreter.
- العربية Arabic (automatic translation, opens in a new tab)
- 简体中文 Chinese (Simplified) (automatic translation, opens in a new tab)
- 繁體中文 Chinese (Traditional) (automatic translation, opens in a new tab)
- Tiếng Việt Vietnamese (automatic translation, opens in a new tab)
- हिन्दी Hindi (automatic translation, opens in a new tab)
- ਪੰਜਾਬੀ Punjabi (automatic translation, opens in a new tab)
- नेपाली Nepali (automatic translation, opens in a new tab)
- اردو Urdu (automatic translation, opens in a new tab)
- فارسی Persian (Farsi) (automatic translation, opens in a new tab)
- دری Dari (automatic translation, opens in a new tab)
- Filipino Filipino (Tagalog) (automatic translation, opens in a new tab)
- 한국어 Korean (automatic translation, opens in a new tab)
- Ελληνικά Greek (automatic translation, opens in a new tab)
- Italiano Italian (automatic translation, opens in a new tab)
- Español Spanish (automatic translation, opens in a new tab)
- Türkçe Turkish (automatic translation, opens in a new tab)
- தமிழ் Tamil (automatic translation, opens in a new tab)
- Gagana Sāmoa Samoan (automatic translation, opens in a new tab)
For important information in Dari or any other language, please call TIS National on 131 450 and ask for an interpreter.
Easy Read
Lenity Care: Easy Read
Information about Lenity Care Australia that is easy to read.
About this page
This is an Easy Read version of our website. Easy Read uses short sentences and pictures.
This page is from Lenity Care Australia.
When you see the word we, it means Lenity Care.
How to use this page
You can ask someone to help you read this page. This could be a family member, friend or support worker.
The pictures help explain the words next to them.
Some words are in bold. Bold words look thicker and darker. We explain what these words mean.
You can call us if you have questions. Our phone number is 0499 938 844.
About Lenity Care
We help people with disability live the life they want.
Our name is Lenity. Lenity means kindness and gentleness.
We want to be kind to every person we help.
The NDIS is the National Disability Insurance Scheme. The NDIS pays for support for people with disability.
We are a registered NDIS provider. This means we follow the NDIS rules for safe and good support.
Our office is in Blacktown, in Sydney.
We help people who live in Western Sydney and South Western Sydney.
We started in 2018.
What we do
Support Coordination. We help you understand your NDIS plan and find the right supports.
Psychosocial Recovery Coaching. A coach helps you when your mental health makes everyday life hard.
Daily Living Support. We help with things you do every day, like showering, dressing, cooking and taking your medicine.
Household Tasks. We help with jobs at home, like cleaning, washing clothes and mowing the lawn.
Community Participation. We help you go out and do things you enjoy, like shopping, sport and seeing friends.
Travel and Transport. We help you get to places like appointments, work and study. We can teach you to use buses and trains.
Accommodation and Living. We help you find a place to stay, for a short time or to live long term.
Home Modifications. We help make changes to your home, like rails and ramps, so it is safer and easier to use.
Personal Training. A trainer helps you get fit and strong in a way that suits your body.
How to start
You can call us on 0499 938 844.
You can email us at info@lenity.com.au.
Someone else can contact us for you, like a family member or your Support Coordinator.
We talk with you about your goals. Goals are things you want to do or get better at.
We look at your NDIS plan with you. We check what your plan pays for.
We make a service agreement with you. This is a paper that says what support you get and what it costs.
You can have an interpreter. An interpreter is a person who helps you talk in your language.
You can bring a family member or friend to meet us.
Your rights
You have rights. Rights are rules about how people must treat you.
You have the right to be treated with respect.
You can make your own choices.
You can choose who supports you.
You can say no.
You can change your mind at any time.
You can have an advocate. An advocate is a person who helps you speak up.
Keeping you safe
You have the right to be safe.
Our workers have an NDIS Worker Screening Check. This check helps make sure they are safe to work with you.
No one should hurt you, yell at you or take your money.
If something is wrong, tell someone you trust.
You can tell us. Call 0499 938 844.
If you are in danger now, call 000.
You can call the National Disability Abuse and Neglect Hotline on 1800 880 052. They help if someone is hurting you or not caring for you.
Complaints and feedback
Feedback means telling us what you think about our support.
You can tell us what you like.
A complaint is when you tell us you are not happy about something.
You will not get in trouble for making a complaint. Your support will not change.
We will listen and try to fix the problem.
You can use our feedback form, call us or email us.
You can also call the NDIS Commission on 1800 035 544. The NDIS Commission checks that providers follow the rules.
Your privacy
Privacy means keeping your information safe.
Your information is things like your name, your phone number and your NDIS plan.
We only ask for information we need.
We keep your information safe.
We only share your information if you say yes, or if the law says we must.
You can ask to see the information we have about you.
Contact us
Mobile: 0499 938 844
Office: 02 9622 2291
Email: info@lenity.com.au
Our office: Suite 106, 30 Campbell Street, Blacktown NSW 2148
Do you need an interpreter? Call TIS National on 131 450. Ask them to call Lenity Care.
Do you find it hard to hear or speak? The National Relay Service can help you make phone calls.
If you use a TTY, call 133 677. For Speak and Listen, call 1300 555 727.
Our website is lenity.com.au
Contact
Let's talk about the support you need
Call, email or send us a message. We aim to respond within one business day, and there's no obligation.
Get in touch
- Emailinfo@lenity.com.au
- OfficeSuite 106, 30 Campbell Street
Blacktown NSW 2148 - Office hoursMonday to Friday, 9:00 am to 5:00 pm
Outside these hours, leave a message and we'll call you back. Support services are delivered by arrangement. - AccessibilityOur office is close to Blacktown Station and the bus interchange. Tell us about any access needs, such as wheelchair access, parking, an interpreter or a home visit, and we'll do our best to arrange it.
- Need an interpreter?Call TIS National on 131 450 and ask them to connect you to Lenity Care on 0499 938 844. See languages and interpreters.
- Deaf, hard of hearing or have a speech difficulty?Use the National Relay Service: TTY 133 677, Speak and Listen 1300 555 727, SMS relay 0423 677 767.
- Other ways to reach usWhatsApp chat (opens in a new tab) · Make a referral · Give feedback
Follow us: Facebook · Instagram · LinkedIn · X · Telegram
Suite 106, 30 Campbell Street, Blacktown NSW 2148Open in Google Maps
Legal
Privacy Policy
How Lenity Care Australia collects, uses, stores and protects your personal information.
We are committed to protecting your privacy. We handle personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles, the NDIS Act 2013 and the NDIS Practice Standards.
What we collect
- Contact details: name, address, phone, email, preferred language and communication needs.
- NDIS details: participant number, plan dates and funding categories, goals and service agreements.
- Health and disability information needed to plan and deliver safe, appropriate supports.
- Details of family, carers, nominees, guardians and other providers involved in your care.
- Records of supports delivered, progress notes, incidents, feedback and complaints.
- Website information: pages visited and details you send through our contact, referral and feedback forms (see Cookies below).
How we use it
- To plan, deliver, coordinate and improve your supports.
- To claim payment from the NDIA, your plan manager or you.
- To meet our legal obligations, including NDIS Commission reporting requirements.
- To respond to enquiries, feedback and complaints.
- To send you news and updates, only if you've opted in (you can opt out at any time).
Who we share it with
We share your information only with your consent, or where the law requires or permits, with:
- The NDIA, your plan manager, Local Area Coordinator or Support Coordinator.
- Other providers and health professionals involved in your supports.
- The NDIS Quality and Safeguards Commission, for example when reporting a reportable incident.
- Emergency services when there is a serious threat to health or safety.
- Our professional advisers and secure IT service providers, bound by confidentiality.
We do not sell your information.
Overseas disclosure
Some of the tools that run this website may store information outside Australia. Messages sent through our website forms (contact, referral and feedback) are processed by a third-party form service, and our website analytics, the fonts used on this website, the map on our contact page and the optional automatic translation are provided by Google; these providers may store data on servers located overseas, including in the United States. Please don't include detailed health information in these forms. Call us instead, or we'll collect it securely once we're working together. Where information is handled by overseas providers we take reasonable steps to ensure it is protected in line with the Australian Privacy Principles.
Storage and security
Information is stored in secure, access-controlled systems. Staff access only what they need for their role and are trained in privacy and confidentiality. We keep records for as long as required by law (generally 7 years after supports end) and then securely destroy them.
Your rights
- You can ask to see the information we hold about you and request corrections.
- You can withdraw consent to share information (some sharing may still be required by law).
- You can ask us to communicate with you in a different language or format.
- You can make a privacy complaint (see below).
Cookies and analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand how the site is used and improve it. These do not identify you personally. You can disable cookies in your browser settings. Form details are used only to respond to you. Your accessibility settings (such as text size or contrast) are saved only in your own browser and are never sent to us.
Privacy questions or complaints
Contact us at info@lenity.com.au or 0499 938 844. We aim to acknowledge your complaint within 2 business days and resolve it within 21 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.
Legal
Website Terms of Use
The terms that apply when you use lenity.com.au.
Using this website
This website is operated by Lenity Care Australia Pty Ltd (ABN 19 626 201 509). By using it you agree to these terms. Information on this site is general in nature and is not medical, legal or financial advice. Decisions about NDIS supports should be made with reference to your plan and, where appropriate, professional advice.
Service agreements
Supports are provided under a separate written service agreement, which sets out prices, cancellation terms and each party's responsibilities. These website terms do not replace that agreement.
Intellectual property
Content on this site, including text, illustrations, graphics and the Lenity Care logo, is owned by or licensed to Lenity Care Australia. You may view and print content for personal, non-commercial use. Please contact us before reproducing it elsewhere.
External links
Links to other websites are provided for convenience. We are not responsible for their content or privacy practices.
Liability
We take care to keep this site accurate and up to date but do not guarantee it is free of errors or interruptions. To the extent permitted by law, we exclude liability for loss arising from use of this site. Nothing in these terms excludes rights you have under the Australian Consumer Law.
Changes
We may update these terms from time to time. The version on this page is the current version.
Contact
info@lenity.com.au · 0499 938 844 · Suite 106, 30 Campbell Street, Blacktown NSW 2148
Accessibility
Accessibility Statement
We want everyone to be able to use this website and our services.
Our commitment
Lenity Care Australia is committed to making our website accessible to people with disability, in line with the Disability Discrimination Act 1992 (Cth). We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.
What we've done
- Clear structure with headings, landmarks and a "skip to content" link.
- Full keyboard navigation and visible focus indicators.
- Colour contrast that meets WCAG AA for text.
- Plain-language content with body text of at least 16px.
- Text alternatives for meaningful images, icons and illustrations.
- Forms with clear labels, required-field markers and error messages announced to screen readers.
- Animation is reduced automatically if your device's "reduce motion" setting is on, moving content can be paused, and nothing plays sound by itself.
Accessibility and language options
Select the round accessibility button at the bottom left of any page (or ). You can:
- Make text bigger, and add more space between lines and letters.
- Switch to a more readable or dyslexia-friendly font.
- Turn on high contrast, dark mode or greyscale.
- Highlight links, use a bigger cursor, or turn on a reading guide.
- Pause animations and hide images and illustrations.
- Have the page read aloud using your device's voice.
- Translate the website automatically into other languages.
Your choices are saved in your own browser, so they stay the same next time you visit.
Easy Read, languages and interpreters
- Read our Easy Read page for simple words and pictures.
- Visit Languages and interpreters for help in your language. Call TIS National on 131 450 for a free interpreter in most cases.
- If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service: TTY 133 677, Speak and Listen 1300 555 727, SMS relay 0423 677 767.
- We can provide information in large print, by phone, or talk it through with you in person.
Known limitations
- The embedded map is provided by Google and may not be fully accessible; the address and a link are provided as text alternatives.
- Automatic translation is done by a computer and may not always be accurate. For important information, please ask for an interpreter.
- Read aloud uses the voices installed on your device, so it may sound different on each device.
- If a document we send you is hard to read or use, ask us and we will provide it in a format that suits you.
Tell us about a problem
If you have difficulty using any part of this site or accessing our services, please contact us at info@lenity.com.au or 0499 938 844. We aim to respond within 2 business days and will work with you to provide what you need.
Your rights
Complaints
Complaints are welcome, taken seriously and never affect your supports. Want to share a compliment or an idea? Use our feedback page.
How to give feedback or make a complaint
- Talk to us: any staff member, or the person coordinating your supports.
- Phone: 0499 938 844 or 02 9622 2291.
- Email: info@lenity.com.au.
- Online: our feedback form (choose "Concern or complaint") or the contact form.
- In writing: Suite 106, 30 Campbell Street, Blacktown NSW 2148.
You can complain anonymously, or ask a family member, friend, advocate or interpreter to help you. We can help you find an independent advocate through the Disability Advocacy Finder (opens in a new tab).
What happens next
- Acknowledge: we aim to confirm we've received your complaint within 2 business days.
- Listen & investigate: we talk with you about what happened and what outcome you'd like, and look into it fairly.
- Resolve: we aim to resolve complaints within 21 days and keep you updated if it takes longer.
- Learn: we record complaints, fix the cause and use what we learn to improve.
If you're not satisfied
NDIS Quality and Safeguards Commission
Phone 1800 035 544 (free call from landlines) · TTY 133 677 · ndiscommission.gov.au
You can contact the Commission at any time. You don't have to complain to us first.
Phone 1800 035 544 (free call from landlines) · TTY 133 677 · ndiscommission.gov.au
You can contact the Commission at any time. You don't have to complain to us first.
For privacy complaints you can also contact the Office of the Australian Information Commissioner (oaic.gov.au).
If someone is in immediate danger, call 000.
To report abuse or neglect of a person with disability: National Disability Abuse and Neglect Hotline 1800 880 052.
To report abuse or neglect of a person with disability: National Disability Abuse and Neglect Hotline 1800 880 052.
Your safety
Safeguarding Commitment
Everyone we support has the right to be safe, respected and free from abuse, neglect and exploitation.
Our commitment
Lenity Care Australia has zero tolerance for abuse, neglect, exploitation, discrimination or violence towards any person we support. We follow the NDIS Code of Conduct, the NDIS Practice Standards and the NDIS (Incident Management and Reportable Incidents) Rules.
How we keep people safe
- Screening: all workers hold an NDIS Worker Screening Check and, where relevant, a Working with Children Check.
- Training: induction, the NDIS Worker Orientation Module and ongoing training in safeguarding, rights and respectful practice.
- Supervision: regular supervision and support for staff, and thoughtful matching of workers to participants.
- Incident management: every incident is recorded, reviewed and acted on. Reportable incidents are notified to the NDIS Commission within required timeframes.
- Restrictive practices: used only when authorised, as a last resort, with a behaviour support plan, and reported as required.
- Listening: regular check-ins, easy ways to give feedback, and support to access advocates.
Prohibited conduct
Our workers must never use physical, verbal, emotional, sexual or financial abuse; neglect a person's needs; take money, gifts or property; have inappropriate relationships with participants; or ignore or cover up concerns. Breaches lead to disciplinary action and reporting to authorities.
Reporting a concern
If you see or experience anything that worries you, tell us straight away: any staff member, 0499 938 844 or info@lenity.com.au. You can also contact the NDIS Commission (1800 035 544) or the National Disability Abuse and Neglect Hotline (1800 880 052). You will be supported, not blamed, for speaking up.
In an emergency, call 000.